still can't upload multiple pictures from my mac. also can't use the media browser.-mao
| (user test)|
28.8.08: Report on Findings of www.eviscape.com with Florian
User with no previous experience on Eviscape. However, he appears to be an experienced internet user. He generally gets online to read articles and email, but doesn't really use the internet for social networking.
Inviting the user: Mao first invited the user through the "Invite a friend to Eviscape" link on the control panel. However, after about 5-10 minutes, the invitation had yet to arrive in Florian's inbox. Mao then invited the user through the "Members" link on from her MaoBlog node, which was promptly received in his inbox. This is the invitation email that I will shortly be addressing.
www.eviscape.com login page: While waiting for the first invitation to be received in Florian's inbox, the user came to the www.eviscape.com login page. He didn't get a sense of what Eviscape is from this page or of what actions he could perform in the site. He remarked that it looks like it's still in the alpha stage due to the titles of the very first evis in the "browse evis" sections, which are always the first links posted on a page. He doesn't click to read any of the evis at this point, but rather clicks to browse more options in the site. At this point, as he has not yet registered, he remarks that the design looks very clean, and at one glance has an idea of the structure of the site.
Email: The objective of the email is clear: it's inviting him to join the profile "MaoBlog". However, what is not so clear is what he's actually joining. What is the purpose of the site? Why he should join? What can he do on the site? He expected a description of whether you can create a profile (or some other actions) on the site. However, when he reads "...you can act on behalf of a profile"...he has to take a leap and guess what that means: groups of people have profiles and if he's a member of a group, then he's a member of a profile.
Registration: CSS is off on this page. The Login information is on top, and the registration information comes under that (so that the user has to scroll down the page in order to access the registration form). He reads the terms of service. He chooses to keep his username and full name private. When asked about this, he replies that he's pro-privacy and if he doesn't know why he should disclose it, then he chooses not to.
Membership activated: Notices that the header color has changed, and that he's logged in with his chosen user name. The design, reminiscent of an email inbox, gives him some clues about how to proceed on the site. The clues include seeing the members and filters links on the side. He also notices that he seems to have 2 user accounts: one of which is his person account, and the other is the strange group which he doesn't seem to know anything about but joined anyway.
He clicks on his user name in the control panel, as there is a number next to it. He assumes that this number tells him the number of messages in his account. After landing on his node home page, he sees the column titled "inbox", which he assumes to be public messages, as he has received so many after just registering onto the site. See the "What's Up" box at the top and remarks that this is probably a method to send out public messages, but as he doesn't have anything to say, he continues wandering around the site.
Speakers button: Assumes that from this list, he can choose from whom he wants to get chatter messages.
Listening/Stop Listening: From these links, he remarks that it looks like he can listen with both of the accounts (his personal one and the MaoBlog that he is now a member of), but what he doesn't understand is what difference it makes with either or none. He makes the supposition that if he's in more groups, then perhaps this becomes relevant. He continues on without testing his hypothesis.
Evis Content: He wants to see the content of the site and clicks on the "browse evis" links along the top. One of the topics shown is "UI Design". He scrolls up and down the page and sees that the they are arrange chronologically, with the most recent at top. He clicks on the first evis. Once the page loads, he sees what an evis contains and remarks that you can probably do a lot with this: post things, write stuff, attach pictures, upload video and audio...He says, "it smells a little like twitter with the chat stuff."
Write Evis: He clicks on the "Write/Upload..." link underneath the browse evis in order to write an evis. The problem now is that he doesn't really have a task in mind. This action could have been performed to see a new page design (to see what else the site could offer him) or to search for some direction on the site. In either case, the page loads up and he says that he normally wouldn't have written anything at this point because he's not sure:
As this is a user test, he lets us know this, but still doesn't post anything. However, if he knew:
then he would be more comfortable posting onto the site.
Informing the user: At this point, the user appears to have taken a good grasp on the basic concepts of the site. However, as there have been no explicit instructions on how to use the site (as opposed to descriptions of what he could do, as found on the invitation email and help page), he gets the feeling that he's missing something, and he's not quite sure what. It's not that something seems to be missing, but rather that he hasn't grasped the whole yet.
Member Home Page: The 9 nodes show up. He clicks on the 1 node that he is familiar with: MaoBlog. He looks at the page for a bit, then goes back. Clicks on a different node: Bart Simpson. He then goes onto the Help page.
Creating a New Node and Searching: After reading the help page, he sees that people are arranged by interests in the profiles. He goes to create a new node page, titled "Test Users", but then reconsiders as the idea comes to him that perhaps it has already been created. He conducts a search and evis with those search terms pop up. He at first doesn't realize that these are evis and not nodes. This happenstance occurs a few times.
Listening: When attempting to subscribe to Eviscape User tests, he clicks on the necessary links/buttons, but is taken back to his node home page. This confuses him, as he doesn't immediately notice the change between nodes. What causes great confusion and frustration, however, is that he does notice the change in page design. The pages have different buttons along the header and speaker icons, but seems otherwise alike. He navigates back and forth a few times.
Speakers/Members: Doesn't understand the difference between the two.
Current/Default Node: Likes the idea of such transitivity. Despite the color coordination on the control panel, he's never quite sure which node he's on at any given moment. He's also not quite sure whether the node he's viewing is a node of which he is currently:
Would like ownership of one node that has ownership of all the other profiles that he joins.
still can't upload multiple pictures from my mac. also can't use the media browser.-mao
14.8.08 Report on findings from Evi's use of the translation page
Returned user with previous Eviscape experience. Conclusions from this report comes from conversation with the user. She went through the translator pages of Eviscape on her own and took notes on main points that struck her. When the conversation delt with specific elements on the page that couldn't immediately be understood, the page was uploaded to clarify.
NOTE: The page has changed since the user performed her test. Some of the points may be outdated, but nonetheless interesting for future reference.
Guidelines: User mentioned she was a frequent visitor to the site. Despite this, she experienced confusion when no guidelines were given for using the translation page. There are multiple actions for each translation and if the user was shown the most efficient way to navigate through, then this would be helpful. While the user also mentions that the translation process was mainly self-explanatory (without the guidelines), this may be due to her user experiences with the internet in general. (A user with less experience may not be as forgiving.)Word/Phrase Context: Need to clarify in what context the word will be used. Noun, plural, infinitive, etc.
Current Translations: When one puts the site on the German translation, there are several errors in the translation that were offputting to the user.
"Übersetzten auf Deutsch(de)...Vortschritt 0.00%" should be "Übersetzen auf Deutsch(de)...Fortschritt 0.00%". Trac ticket #268 has been assigned to JT.Footer on the Login Page: The footer that appears on the login page allows the user to click on "Please help us translate Eviscape!" and "Switch Style". However, these are the only two links that don't do anything when clicked (no error message is shown to indicate any change). These links should either be taken out, or a message should inform the user to log in.
| (user test)|
Report on User Test with Katrin: 7.8.08
New user with no previous Eviscape experience. User test lasted approximately 30-45 minutes and included testing of basic design elements. Understanding of the network as a comprehensive and sophisticated whole (including hopping, nuances to writing evis, tags, etc.) was not as thoroughly tested.
The Invitation Email: She expressed confusion in the terminology used (Avitar, identity, Evis) and didn’t understand what “start listening” meant. She assumed that it was in the literal sense, as in myspace.com in which the user can actually start listening to artist tracks. This prevented her from understanding the concept of the network upon first glance. However, when we requested that she not navigate away from the current screen due to technical difficulties, she took a closer look each individual word and line in the email. She vocalized her hypothesis that nodes are persons and communities that network and work in some kind of grouping. She assumed that “evis are some free-flowing stuff” and came to the conclusion that nodes send out evis. Some of the terminology was useful at this point because of their association with emails, such as “spam” and “messages”.
Registration: Some confusion is experienced upon her use of a space in the username, and an error message is thrown up after she submits her information.
The home pages of the site and the node: understands that the 9 large icons are connected somehow to the user on which she views them. After clicking on Simon’s node, she recognized that those nodes were related to him. However, she didn’t understand how nodes on the Eviscape home page were connected to her. There seemed to be no indication beyond the node name to interest her.
Received Evis page: expressed confusion as to how she received so many emails (she received all the evis from Simon, who invited her). Did he write them after sending her the invitation?
Create a node: after understanding the concept of a node, she expressed excitement over the possibilities. However, after clicking on this button and being re-routed to the new page, she glanced at it a for few moments, and then navigated away again.
Node Home Page: consists almost entirely of text. The user scrolled around frequently and didn’t appear to hold any particular interest toward any one section or evis or part of the header. Perhaps need to highlight some areas: some things must be more important than others. Equal weight is given to the elements in the current design and does not distinguish in level of importance.
Sent and Received Evis columns: first impression from the current design is that received evis are responses from the sent evis. Expressed some frustration with the terminology found above the icons at the bottom: Listeners and Speakers. However, in the manner that they are currently grouped, she understood that listeners are related to the sent evis, and speakers are related to the received evis.
Browse and back buttons: very attached. These were the two main consistent actions during the test. When she landed on a new page and didn’t understand (or wasn’t interested in) the content, she would click on the “back” button. When she couldn’t think of anything further to do on the site, she would click on the “browse” buttons.
Write evis: one of the features that she expressed interest in was the button that allowed her to add images. She seemed (and vocalized) being overwhelmed by the text area. She didn’t understand the tags section and clicked a few buttons. An error message would pop up in a new window each time, but it was of particular interest that she clicked on the same tag button multiple times in order to find out what action it performed, despite the pop-up windows.
Filters: she typed in "porn" for the selections: if "Node" "contains". This was the presumably under the assumption that all porn-related items would be filtered out of the node. A trac ticket will shortly be entered into the system so that "Node" will be changed to something more specific. (See notes below.)
Translate evis page: need some context for the words. She read other comments, made her own comments, rated other entries, and finally made her own contribution. There should be a different hierarchy: add your own entry, rate others and comment. Directions and examples should be given as to how to translate a word or phrase.
Notes to staff: JT: a trac ticket will soon be placed for you to take out the banner on the login and register pages; make the node description font size larger
Other Trac Tickets:
*Make it so that the user can edit the name of the filter
*In the Filter options: change “Node” to “Node name”, “Node description” or “Node name and desciption”
Outline boxes on the Start Listening and Send Direct Messages
The boxes are a lightish purple tint
There are boxes around the text, and around the triangle drop-down boxes
This is like the one above, but instead of separate boxes on the text and the triangle, they share one box, but are separated by a line